FAQ | Prime X Restoration

FREQUENTLY ASKED QUESTIONS

Can I work with you even if I've already started the process with my insurance company?

Yes. Even if you've already started the claim process or had a visit from an adjuster, we can still help. We assist with additional documentation, damage assessments, and strengthening your claim to ensure the insurance company does not underestimate the true extent of the damage.

Can I earn money by referring someone who needs help?

Yes. We have an active referral program. If you know someone who has property damage or needs a professional inspection, you can refer them to us and earn up to $1,000, depending on the type and scope of the service provided.

Can I call even if I’m not sure about filing an insurance claim yet?

Absolutely. Many of our clients reach out before deciding whether to file a claim. We evaluate your situation, document the damage, and provide professional guidance to help you make the best decision. The inspection is still completely free of charge.

Does the inspection have any cost or obligation?

No. At Prime X Restoration, we offer completely free inspections with no obligation. Our goal is to help you identify any potential damage and guide you through the next steps — with no pressure and no hidden fees.

Can I hire your services if I don’t want to use my insurance?

Yes. We can provide you with a private estimate if you prefer not to go through your insurance or if you don’t have active coverage. In some cases, we also offer payment plans or alternative solutions based on your needs.

How do I know if my policy covers mold or water damage?

We can review your policy with you or guide you on what key details to look for. We also offer a free consultation where we explain the main coverage terms and exclusions so you can better understand your protection.